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Your coffee will be roasted fresh to order, packaged, packed, and dispatched within one business day. Orders placed before 1pm will be dispatched on the day, while orders placed after 1pm will usually be sent the following day.

We know what a difference freshly roasted coffee makes and we know how serious coffee deprivation can be.  We strive to make sure you receive only the freshest coffee and that it gets to you as soon as possible. 

We ship all orders via Australia Post.  Please note Australia Post operates only on business days. Orders placed on the weekend or on national public holidays will be shipped the following business day.

You will be notified by us that your order has been shipped and provided with a tracking reference. If you have provided us with a mobile phone number, Australia Post will also update you with the status of your order via SMS.

Australia Post provides the following estimations of delivery times:

Standard Shipping

Metro 3-6 business days

Country 3-10 business days

Express

Next business day delivery to capital cities and major centres across Australia.  Express deliveries outside these areas can expect delivery in two or more business days.

Please note that these delivery time frames are an estimation only. As deliveries are carried out by a third party, we at Bancroft Roasters cannot guarantee a precise delivery schedule.

Please note that by default our delivery partners are authorised to leave packages being delivered to domestic locations, in order to ensure the smoothest delivery possible. They will attempt to leave your coffee in a safe, concealed location whenever possible. You are welcome to provide details regarding a location if you have a preference. 

If you would prefer to sign for delivery, please request this in the comments section when placing your order. Please bear in mind that if you are not available to receive the delivery in such a situation, that your parcel may be delivered to the nearest collection point, and instructions left for you regarding how to retrieve it. In this case you may request a re-delivery, or pick up from the collection point.

Our delivery partner will return uncollected packages to us after 5 days if no action has been taken. Please take this into account if you have received non-delivery instructions.

We constantly strive to exceed your delivery expectations, however, the stated delivery times are based on typical transit times provided by third parties.

We hope you understand that delays may occur during public holidays, peak shipping periods or due to other unforeseen circumstances; remote deliveries may also be on-forwarded to local transport companies and may encounter extended delays due to this.

Feedback on your delivery experience is appreciated as it will allow us to continue to work on improving our service and offering to our valued customers. We’d love to hear from you if you had either a great experience or an unpleasant one. 

Orders are dispatched in the order they are received, but we also understand that some customers may require their order shipped as soon as possible to avoid running out.

We are committed to ensuring all orders are shipped as fast as possible. If you believe that you will not receive your order in time please contact us to see what can be arranged to meet your delivery needs.

We do not offer international shipping at this time.

Please get in touch and we'll get it sorted. 

Please get in touch and we'll get it sorted. 

In Australia you are protected by the Australian Competition and Consumer Act 2010. You have the right to expect that any goods or services you purchase are fit for purpose, not defective, and meet the description provided. If any of these criteria are not met due to fault on our part, you are entitled to a refund or a replacement at your discretion, upon return of goods.  

If you believe that the product that you received is defective in some way, please contact us as soon as possible to resolve the issue. We want you to have a great experience purchasing from us, and we would like you to rest assured that we will do everything we can to provide you with a quality product.